Having Trouble Watching the Live Streaming?

1. Why is my video buffered, choppy, or frozen?

  • Check your network connection to be sure you are connected to the internet.
  • Multiple users on your home network watching video at the same time may interfere with the quality of video streaming.
  • Test your bandwidth speed - www.speedtest.net. For the best viewing experience, select a server near your location with a broadband connection of at least 700 Kbps (down speed).
  • If you're watching on a computer, select a lower bitrate from the Video Quality drop-down menu located below the bottom-right corner of the video screen.
  • Update your browser. (Learn more here.)

2. What Kind of Internet Connection Do I Need to View?

We recommend viewing the live streaming from a wired connection with a download bandwidth of at least 700Kbps.

To test your speed, go to www.speedtest.net. Bandwidth fluctuates constantly (especially on WiFi and mobile internet), so running 3 tests is recommended. Make sure to choose the closest city to where you are located.

As a general rule your download bandwidth must be greater than the bitrate of the event broadcast you're trying to view.

3. What is the best video quality for my computer? What is "Auto"? Could I adjust to the higher quality?

The best video quality for your computer is determined by your network connection to the internet. If you have enough bandwidth to watch a high quality stream, and the Livestream user is streaming at a high quality, you can enjoy the stream in high quality.

"Auto" means that the player will automatically choose the best quality based on your internet connection. You can only adjust to a higher quality if a) the stream is available in that higher quality and b) you have the network bandwidth to support a higher quality stream.

4. What is the minimum specification of my computer to watch the live streaming?

At the moment, there are no minimum hardware specifications for watching the live streaming, only minimum network specifications.

5. What Browsers Are Supported on my computer?

For the best experience when viewing the live service, we recommend using Google Chrome or Mozilla Firefox to view.

Please note that if you are using Internet Explorer, versions 10 or 11 are recommended, as older versions can have issues. 

If you find that you are experiencing issues while viewing with Internet Explorer, click here for troubleshooting steps.

6. Does My Browser Require Any Plug-Ins?

Keeping your plugins and software up to date will help make sure that Livestream broadcasts will be as reliable as possible.

Always use the latest version of Adobe Flash. Check your version of Adobe Flash (and upgrade if necessary) at the following link: http://www.adobe.com/software/flash/about/

We recommend upgrading to the latest version of Java: http://www.java.com/en/download/index.jsp

Asked to update your browser? Click here for the solution.